Start with the current requirement
As checked on 14 September 2026, the amended Article 4 requires providers and deployers within scope to take measures supporting the development of AI literacy. The duty concerns staff and other people operating or using AI systems on the provider’s or deployer’s behalf. Our whole-workforce baseline is a wider organisational approach; the measures needed for particular roles depend on their use of AI. Those measures should take account of people’s knowledge, experience and training, the context of use and the people affected. It does not require a guaranteed level of literacy for each individual. See the current EU legislation.
Your legal or compliance lead should establish how the Act applies to your organisation. Having an EU customer alone is not an assessment of scope.
Connect learning to the work people do
Identify the systems people use, the information they handle and the decisions that depend on the output. Build a common baseline, then address the particular responsibilities of each role.
People need practice recognising unsuitable tasks, protecting information and checking results. Record the measures taken and review them as systems and uses change.
A certificate is one record of learning
Course attendance can document an activity. It does not by itself demonstrate that the organisation’s obligations have been met, or that someone can safely use every AI system.
Our Workforce Training provides a baseline across the organisation. The course can contribute to your literacy measures; it does not guarantee compliance.